Frequently Asked Questions
Luxury is found in the details. Browse our frequently asked questions for guidance on sizing, care, delivery, returns, and the craftsmanship that defines OxFold.
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OxFold creates timeless luxury pieces designed to blend classic elegance with contemporary sophistication. Every collection is crafted with a focus on quality materials, intentional design, and enduring style rather than fast fashion trends.
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We believe in creating fewer, better garments. By focusing on quality craftsmanship, premium materials, and timeless design, we encourage long-term wardrobe investment over disposable fashion.
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Our pieces are produced with carefully selected manufacturing partners who share our commitment to quality craftsmanship, ethical production standards, and attention to detail.
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Most OxFold garments are designed to fit true to size. We recommend reviewing the specific measurements listed on each product page for the most accurate fit.
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Each product page includes detailed sizing information and garment measurements. If you're between sizes or need personalized guidance, our customer support team is happy to help.
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Care instructions vary by fabric and garment type. We recommend following the care label attached to each piece to maintain its quality and longevity.
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We do offer international shipping with all prices shown in US dollars.
Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the recipient. Packing slips for International Shipments cannot be marked as a "gift" or with altered prices.
Please visit our shipping & returns page for additional details.
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If your package has not arrived, was lost or stolen, please contact UPS at 1-800-742-5877 as soon as possible.
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Items that are available for pre-order will have a ship by month within product description.
Your credit card will be charged at the time of purchase, and you can cancel any items that have not yet shipped for a full refund.
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If an item that you are interested in currently marked as out of stock, please contact us and we will be sure to notify you as soon as it becomes available.
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PRODUCTS MUST MEET THE FOLLOWING CRITERIA IN ORDER TO BE ELIGIBLE FOR RETURN:
Products were purchased in the last 14 days.
Products have not been previously worn.
Original factory labels have not been tampered with or removed.
Refunds will be processed within 10 business days of receiving the product.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Please visit our shipping & returns page for additional details.